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Refund Policy


Effective Date: 07/07/2022

Thank you for shopping at Artificial Planters. We value your satisfaction and want to ensure that your shopping experience with us is exceptional. This refund policy outlines the guidelines and procedures for requesting refunds or returns on your purchases.

  1. Eligibility for Refunds:
    • Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service within 30 days of delivery. We will be happy to assist you in resolving the issue promptly.
    • Incorrect Item Received: If you receive an incorrect item, please notify us within 30 days of delivery. We will work diligently to rectify the situation and arrange for the correct item to be shipped to you.
    • Change of Mind: We understand that preferences may change. If you are not satisfied with your purchase for any reason and would like to request a refund, please contact our customer service within 7 days of delivery. Please note that return shipping fees may apply in this case.
  2. Return Process:To initiate a return or refund request, please follow these steps:
    • Contact our customer service team at sales@artificialplanters.com within the specified timeframe as mentioned above.
    • Provide your order details, including the order number, item(s) being returned, and the reason for the return or refund request.
    • Our customer service team will guide you through the return process and provide you with the necessary instructions and a return shipping address, if applicable.
    • Please ensure that the returned item(s) are in their original condition, unused, and in the original packaging. Include any accessories or documentation that came with the product.
    • Once we receive the returned item(s) and verify their condition, we will proceed with the refund or exchange as per your request.
  3. Refund Method and Timing:
    • For eligible refunds, we will issue a refund to the original payment method used for the purchase. Please allow 7 days for the refund to be processed and reflect on your account, depending on your payment provider.
    • In some cases, a restocking fee may apply, and the refund amount may be adjusted accordingly. We will communicate this to you during the return process if applicable.
    • Please note that shipping and handling charges are non-refundable unless the return is due to our error or a defective item.
  4. Non-Refundable Items:
    • Gift cards and promotional vouchers are non-refundable and cannot be exchanged for cash.
    • Customized or personalized items are also non-refundable unless they are damaged, defective, or incorrect due to our error.
  5. Contact Us:If you have any further questions or require assistance with our refund policy, please feel free to contact our customer service team at sales@artificialplanters.com. We are here to help and ensure your satisfaction.

Please note that this refund policy is subject to change without prior notice. We encourage you to review this page periodically for any updates.

Thank you for shopping at Artificial Planters. We appreciate your support and look forward to serving you again in the future.